Frequently Asked Questions

Where is Belle Box located?

Belle Box is a small, family-run business based on the west coast of British Columbia, Canada. Every gift box is carefully prepared and packaged by us.

Where do you deliver?

We currently deliver throughout Canada.

At this time, we do not offer international delivery.

Is shipping included?

Yes. Free standard shipping within Canada is included in the price of your Belle Box.

How long does delivery take?

Standard shipping normally takes approximately 3–7 business days after your order has been prepared.

Delivery times are estimates and may be affected by your location, holidays, weather or carrier delays. If your gift is needed for a particular date, we recommend ordering as early as possible.

Do you offer expedited shipping?

Yes. You can select expedited, tracked and insured shipping at checkout for an additional $25.

Expedited delivery normally takes approximately 2–4 business days after your order has been prepared.

Do you offer local hand delivery?

Local hand delivery may be available for eligible addresses in our delivery area (South Surrey and White Rock). If your recipient’s address qualifies, the hand-delivery option will appear automatically at checkout. Please contact us at info@bellebox.ca to check if we can hand-deliver your gift.

Will I receive tracking information?

Tracking information will be emailed to you when it is available for your order.

Can I send the box directly to the recipient?

Yes. Enter the recipient’s name and address as the delivery address during checkout.

Your billing address can be entered separately when you provide your payment information.

Will prices or receipts be included in the gift?

No pricing information will be placed inside the gift box.

Your order confirmation and receipt will be sent to the email address used at checkout.

Can I include a personal message?

Yes. Every Belle Box includes a card with your personal message handwritten by us.

You will be asked to enter your message while creating or ordering your box. Please check names, spelling and punctuation carefully before completing your order.

Can I add a photograph?

Some boxes offer the option to include your photograph printed in a Polaroid-style format. If this is available for your chosen box, you will see the option while placing your order.

What is the difference between Build a Box and Ready-to-Go?

Build a Box allows you to choose the individual products that will go inside your gift box.

Our Ready-to-Go boxes contain products we have already selected for a particular person or occasion. They are a quick and easy option when you would prefer us to choose everything for you.

Both options are beautifully packaged and can include a handwritten personal message.

Can I change the products in a Ready-to-Go box?

Ready-to-Go boxes have been designed with a particular selection of products, so their contents normally cannot be changed.

If you would like to select the individual items yourself, please use our Build a Box option.

Can I choose a different card?

Where card choices are offered during the ordering process, you can select the most suitable one.

If you need a card that is not shown, please contact us at info@bellebox.ca before placing your order, and we will let you know what is available.

What happens if a product becomes unavailable?

On rare occasions, a product may become unavailable after an order has been placed.

If this happens, we may replace it with a similar item of equal or greater value. We will always make sure the replacement suits the style and purpose of the original gift box. If a suitable replacement cannot be made, we will contact you.

Can I cancel or change my order?

Please email info@bellebox.ca as soon as possible if you need to change or cancel your order.

We will be happy to help if your box has not already been prepared or dispatched. Once preparation or delivery has begun, we may be unable to make changes.

Can I return a gift box?

Because our gift boxes are prepared and personalised for each recipient, sales are normally final.

This does not affect your rights if an item arrives damaged, defective or incorrect.

What should I do if an item arrives damaged?

Please email info@bellebox.ca as soon as possible and include:

• Your order number
• A description of the problem
• Clear photographs of the damaged item and packaging

We will review the problem and arrange an appropriate solution.

What if my parcel is marked as delivered but cannot be found?

First please check:

• Around the property and any safe delivery locations
• With other members of the household
• With neighbours or building management
• That the delivery address on your order confirmation is correct

If the parcel still cannot be located, email us at info@bellebox.ca with your order number. We will help you investigate.

What if I entered the wrong delivery address?

Contact us immediately at info@bellebox.ca.

If your order has not been dispatched, we will do our best to correct the address. Once an order has been handed to the carrier, changing or redirecting it may not be possible, and additional delivery charges may apply.

Do you offer corporate gifting?

Yes. We create gift boxes for clients, employees, suppliers and special events. We can also discuss personalised or branded products for larger orders.

Please email info@bellebox.ca with the number of boxes required, your approximate budget and your preferred delivery date.

How can I contact Belle Box?

Email us at info@bellebox.ca and we will be happy to help.